Pony vs. AutumnPony vs. Autumn — support and account deletion
Updated 28 October 2026
Pony vs. Autumn is a game by Cron Services Oy. Get help with the game, your account or account deletion here. You do not need to reinstall the game to send a request.
Contact support
Contact game support. Mention Pony vs. Autumn in your message. You can also send feedback, report an inappropriate name or ask for a name decision to be reviewed.
Describe what happened, what you expected and the device you use. Include the game version shown in settings. If an error or request identifier is displayed, include it. Hide other people’s information in screenshots.
Do not send a password, verification code, payment card details or a child’s birth date. Support does not need them.
Signing in and recovering progress
Online progress belongs to your Pony account. Choose Sign in and use the sign-in method you used before. The same email address across different sign-in methods does not guarantee the same account: add a new method through the game’s account options.
Switch account and sign-out options are in Settings → My adventure → Account options. Signing out or uninstalling the app does not delete the online account.
Offline play is a separate game saved on your device. Its apples, scores and save do not merge with online progress. Do not uninstall the app as a troubleshooting step if you want to keep your local offline game.
To restore a child’s account, use family account recovery on the welcome screen with the guardian’s help. Guardians manage the child’s permissions in the family service.
A purchase or item is missing
Purchase availability depends on the store and your game account permissions. Check your connection and make sure you are using the same Pony account and store account used for the purchase. Try Restore purchases in the store; this is not a new purchase.
If you still need help, provide the product, store (Apple or Google), game version and approximate transaction time. Do not send a full receipt or payment information in the first message. Support can explain how to provide a limited reference if needed.
Request deletion of your account and data
Use the email link below to request deletion of your Pony vs. Autumn online account and associated data, even if you have already uninstalled the app. Include your Pony nickname or player identifier if known, and your sign-in method. If possible, send the request from your account’s contact address. We verify the requester’s authority before deletion.
In the game, go to Settings → My adventure → Account options → Delete account → confirm the deletion request. A guardian can request deletion of their child’s account through the family service or contact support.
Deletion covers the online account’s game data and sign-in links, including progress, scores, apples, ownership and profile. It does not delete your Apple or Google account or the device’s separate offline game.
Receiving a request and completing deletion are separate steps. An administrator may need to process the request and verify identity. Retention of purchase records and information needed for an open investigation or legal obligation is reviewed separately. A limited deletion receipt may remain; earlier backups are not erased immediately. See the privacy notice for retention and deletion details.
Privacy and family accounts
The privacy notice explains processed data, service providers, retention and your rights. Guardian permission does not make a child eligible for advertising: ads are not started for child, minor or unknown-age accounts.
Contacting support does not buy a product, change a child’s permissions or automatically delete an account. An email link opens your own email application; a message is sent only when you send it.